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FAQs

What is the Tiatros Four Keys to Mental Wellbeing Program?

This program is a four-week introduction to the Four Keys of Mental Wellbeing: The Peer Connection, The Growth Mindset, The Strength of Your Story and The Resilient Community.

How long is the program?

This program is four weeks long. Each week's journey takes between 45 and 60 minutes to complete. That said, this program is designed to meet you where you are. If you can only spend a few minutes a day in Tiatros, or even if you need to take a break, we'd love to have you join for the parts that you can.

What are journeys? What will I do in this program?

Each Tiatros journey is a week long collection of specific CBT exercises, meditations, curated learning content and other tools. Journeys are designed by leading experts—your Journey Guides—to build self-awareness, promote a growth mindset and create community. Journeys support you in practicing skills that promote mental wellbeing.

Throughout your journey, you’ll practice mindfulness meditations, complete thought and mood logs and write in an online journal. You’ll learn about the science behind emotions, and how they affect our stress levels and relationships.

You’ll watch educational videos made by our clinical team, practice guided meditations, respond to insightful journaling prompts and Cognitive Behavioral Therapy exercises. Practicing these techniques helps you to respond instead of reacting to different life situations.

As part of a peer group, you’ll be able to interact with your built-in support system as much or as little as feels right for you. We invite you to comment on the reflections shared by your peers and bond over posts in our Community Discussion thread. You’ll also be able to share real-life moments with your peers through your peer group’s dedicated Photo and Video Gallery.

How do I join this program with my team?

The Journey Guides typically assign individuals who sign up to small groups. However, if you would like to sign up as a team, please reach out to journeyguide@tiatros.com to register your team. You may create as many teams as you’d like, and we welcome teams of any size. We will also work with you to organize your team(s) into peer groups. As an added benefit, signing up as a team increases the completion rate of the program, which is a win-win for everyone!

What makes the Tiatros approach better?

What most distinguishes Tiatros’ approach is that the user experience is a richly social one – no one is alone on the Tiatros platform except for when they prefer to be. Tiatros’ technology-enabled high-impact community interaction encourages participants to engage with their peers, working asynchronously, and together, sharing experiences and practicing new CBT skills.

This social learning approach is an effective way to make meaningful and long-lasting relationship connections. These connections facilitate behavioral changes in our lives, which contribute to the foundation of a strong community and organizational culture.

Who are Journey Guides?

Your Journey Guides are social learning experts, typically holding a master’s or PhD-level training in Education, who fulfill a unique and critical role in Tiatros’ approach to fostering lifelong mental wellbeing.

Journey Guides work closely with the clinical team. They curate educational content and other tools on the Tiatros platform, understanding participants' individual preferences and needs.

Journey Guides interact regularly with the members of each peer group. Your Journey Guide supports your full experience on the platform. Have a question, need support or guidance on a conversation? Just ask. Learning a new skill, taking a risk, feeling behind or overwhelmed? Your Journey Guide is here to support. Trust is the foundational building block of social interactions; all members are encouraged to build trust and a human connection with peers and their Journey Guide.

Journey Guides also resolve any technical support issues.

What is CBT?

Cognitive Behavioral Therapy, or CBT, is an evidence-based psychotherapeutic treatment demonstrated to be effective for managing a range of conditions including depression, anxiety, substance use, marital and relational challenges, eating disorders and mental illness. Numerous research studies suggest that CBT leads to significant improvement in functioning and quality of life.

The Tiatros method uses CBT exercises and Social Learning Theory, along with other proven techniques in creating and sustaining emotional growth and change. It is not a substitute or replacement for psychotherapy or a relationship with a professional psychologist, psychiatrist or counselor.

How do I know the Tiatros method is credible?

Independent research psychologists have empirically validated Tiatros’ quantitative improvement to participants’ mental and physical health, showing that depression levels decrease by one-third, while stress and anxiety levels decrease by over 40%, on average. Generally, this level of improvement allows most participants to achieve and maintain optimal levels of stress and anxiety.

Importantly, Tiatros interventions are shown to reduce participants’ levels of stress-related physical symptoms by 30%, which will reduce their healthcare utilization rates and costs.

Finally, Tiatros interventions have been shown to cause levels of openness, dutifulness, trust, joy and other behavioral attributes that are closely associated with employees’ mental wellbeing, increased productivity, effective teamwork and innovation to increase significantly.

At the same time, levels of unhelpful behaviors, such as melancholy, immoderation (which correlates closely with substance abuse) and the propensity to stress, all go down significantly.

How is Tiatros different from therapy?

Your program is based on CBT techniques and exercises and developed by Clinical Psychologists and Expert Facilitators. It is not a therapy session.

While you’re in your program, you’ll be able to reach out to your Journey Guide and your peers for immediate support related to all you’re learning and experiencing together.

If you find you would benefit from greater support, please reach out to your Journey Guide. We will help you identify the resources that you may need to address your unique needs.

How much time does this take?

Your Tiatros experience is designed to fit what works for you. Each week you'll be offered a new journey packed with stress management, personal growth and interrelational tips and tools that you can immediately try out. Some participants benefit from a few minutes a day on Tiatros while others like to spend hours each week engaging with their learning and peers. We're here to guide you through our programs however it is most helpful for you.

For example, on any day you could spend time on these activities:

Watching videos from your Journey Guide: 6 mins Hearing stories from others and journaling: 10-15 min
Practicing Guided Meditation: 3-6 mins
Doing self-reflection exercises: 3-15 mins
Commenting on the Community Discussion Channel: 5+ minutes
Commenting on your peers’ reflections: 5+ mins
Posting and commenting on photos and videos in your peer group gallery: 2+ mins

How do I register?

Please visit wellbeing.tiatros.com to begin the registration process. To prepare for your program, you'll be asked to: 1) create a secure account, 2) meet your Tiatros peers and 3) complete an orientation journey by 5 pm PT on Friday 4/30/21. Here is a timezone converter to check your local time.

After you’ve completed registration, you’ll receive your Welcome Badge.

Then, you may relax or continue to engage in the Community Discussion thread.

Your Tiatros Journey Guide will place you in a group with 8-12 of your peers.

On Monday, May 3rd, 2021, you’ll receive a message that it’s time to sign in and begin your full program.

How do I confirm my registration?

To confirm your registration, please keep an eye on your email. You'll receive confirmation emails from Tiatros throughout your registration process.

If you registered but are not seeing any emails from Tiatros, please check your Spam folder. For further assistance, please email journeyguide@tiatros.com.

What if I register but I find out I can’t complete the program?

We'll meet you where you are. If you start the program and you find that it's not the right time, please reach out to your Journey Guide for options.

Will my colleagues know I am enrolled?

Your colleagues will know you are enrolled if you choose to display your real name and image while creating your profile. If you prefer, you may use an alias display name and upload an image from a hobby rather than your name and image. Many participants do choose to use their real name and image because they feel it helps them bond with their peer group. Please choose what feels right for you.

Please note: Tiatros does not share your name or email with your employer. The only data that's ever shared is high-level, de-identified group trends to help inform what benefits and resources are offered to employees.

Who can see my personal information?

The privacy and security of the personal information that you share on the Tiatros platform is very important to everyone who works at Tiatros.

The first thing that you need to know is that we protect the confidentiality of your personal information by complying with HIPAA laws and regulations.
‘HIPAA’ refers, collectively, to The Health Insurance Portability and Accountability Act of 1996, which is the federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge, and the many patient data privacy and security laws and regulations that have been promulgated thereunder. This means that we maintain the confidentiality of your personal information with the highest degree of privacy and security enforced by the United States government.

The second thing that you need to know is that we never share your personal information with your employer. The periodic reports that we provide your employer contain only aggregated, de-identified data that summarizes its workforce’s usage, performance and outcome metrics.

Here’s what the members of your peer group will see:
- The name and image that you chose to display
- Your group messages, narratives, CBT exercises, activity responses, photos, videos, posts and the comments that you make on your peers’ posts

Here’s what the members of your peer group will NOT see:
- Your responses to Quality of Life and Balance Assessments
- Your demographic information

Here’s what your Journey Guide will see:
- The name and image that you chose to display
- Your group messages, narratives, CBT exercises, activity responses, photos, videos, posts and the comments that you make on your peers’ posts
- Any 1:1 messages, photos, videos, etc. that you share only with your Journey Guide
- Your responses to Quality of Life and Balance Assessments
- Your demographic information

Here’s how Tiatros uses the personal information that you provide about yourself:
- To optimize your individual user experience on the Tiatros platform in various ways, e.g., to inform the recommendations that your Journey Guide will provide to guide you toward specific content, exercises, meditations and tools on the Tiatros platform that we believe are likely be relevant and relatable to you
- To improve the Tiatros platform, the Tiatros interventions, the Tiatros user experience, Tiatros’ user benefits and outcomes and, more generally, to advance the field of digital mental wellbeing and social support interventions pursuant to the conduct of professionally-managed research studies and the reporting of empirical finding in scientific presentations and publications

Tiatros may also use non-identifiable snippets taken from the writings that you share on the Tiatros platform and the feedback that you share with us in various ways, e.g., by publishing them on the Tiatros website, including them in our marketing materials and employer reports, and incorporating them into scientific presentations and publications. Tiatros will never attribute a snippet taken from your writings or feedback to you without first obtaining your written permission.

If you have any concerns or questions about how the Tiatros team protects the privacy and security of the personal information that you share on the Tiatros platform, please email us at privacyandsecurity@tiatros.com. We will respond to you promptly.

How do I navigate the platform?

Once you're signed in, you'll see your home dashboard. Your dashboard displays updates from your peers and your Journey Guide, your weekly Journey and your peer group's photo and video share gallery.

To get to your journey videos and exercises, you’ll simply click the “Begin” button where you see “Continue Your Journey.”

Scroll down the page to access the Community Discussion Channel and the Photo and Video Gallery.

Journey: a collection of CBT exercises, meditations, curated educational content and other tools

Community Discussion: the common discussion thread where your Journey Guide will post extra resources and pose questions for all of your Tiatros peers to reflect on

Photo and Video Gallery: the space where you and your peer group members can share moments from your daily lives to build a sense of community

Peer Review: the space where you can see and comment on the reflections your peers have shared

Your Journey Guide will be here to support you.

How does Tiatros protect my data and privacy?

The Tiatros technology platform exceeds all of the rigorous standards required by HIPAA regulations. We are proud to be HITRUST Certified. Our products are approved for use at major medical centers.

Our Tiatros team is trained to the same levels of privacy and excellence.

We emphasize that peers protect each other's privacy. All discussions conducted by Tiatros participants are to remain exclusively within the peer group. Identifiable information is never shared with employers or outside parties.

What happens when I finish my journeys?

After your journeys finish, you'll be able to join another Tiatros program by messaging your Journey Guide. Your Journey Guide will work with you to determine which program is the best fit.

While you're on a break between programs, you'll still be able to access the Community Discussion Channel as well as view your badges and download your Certificate of Completion.

If I'm uncomfortable participating in my peer group, can I still engage in other parts of the program?

Yes. You're placed in a peer group so you'll have that support as much as you would like it. If you prefer to work alone or to keep discussions between you and your Journey Guide, that is fine.

Our studies indicate that participants benefit from their programs whether they engage fully with their peers or keep more to themselves and their activities.

We find that participants, even the ones who are more reserved at the start, gain value from the relationships they build within Tiatros. Being a member of a peer group is, in itself, therapeutic, as we know that connection is especially important for mental wellbeing.

What does Tiatros mean?

Our name comes from the Classical Greek root iatro, which roughly translates to the English word for healing.

We placed this ancient word in-between a T for technology and S for social in order to represent our modern method for healing.

Why Four Keys?

You’ve probably heard the word “keys” in many scenarios. We chose these Four Keys because they reflect the four psychological domains that impact mental wellbeing. Building a domain of psychological resilience allows us to maintain a healthy routine of mental wellbeing.

The Peer Connection: Learn why the community is such a powerful driver of your personal wellbeing.

The Growth Mindset: Learn how to cultivate positive attitudes and approaches necessary for your long-term growth.

The Strength of Your Story: Learn why the practice of telling stories can have such a profound impact on your future wellbeing.

The Resilient Community: Learn how you can continue serving as an advocate for community wellbeing.